Description: Enter customer orders received by email and phone into ERP system Answer high volume of incoming calls and emails in a timely manner Assist customer with product questions, ordering, order tracking, pick-ups, complaints, and problems Communicate effectively with customers related to order status and coordinate with production regarding backordered items Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records Willing and able to cross-train on other aspects of the customer service process Other duties and responsibilities related to the...  more ->