Description: Job Description The department is tax specific Take inbound calls regarding property tax-related questions Outbound calls for follow-up with customer Goal 40 calls per day; lengthy calls Will receive faxes and emails that will require research and sent to appropriate lender/clients Need to be able to use multiple screens and 5 - 7 applications. Will need to be able to use different lenders' websites/applications and navigate from one lender to the next. Calls get transferred over from lender Ability to adapt to changes Newer employees will work with about 3 lenders for calls Use...  more ->

The Call Center Representative is responsible for ensuring all incominghomeowner, lender, and third-party calls, consistently receive professional, courteous, accurate and timely responses to inquiries regarding property taxmatters, initiating and following up on appropriate task research when necessary. InboundCalls Processes a high volume of incoming routine calls. Provides responsive assistance to homeowner, lender, and third-party calls regarding various tax inquiries for outsourced customers at first resolution. Responds to customer calls and/or email requests to provide assistance as...  more ->