Summary This is a remote position. This position is located in the Veterans Benefit Administration Regional Office, National Contact Center (NCC). The Quality Review Specialist is an intergral part of the NCC's quality assurance program and is a key technical adviser to the Public Contact Representatives (PCRs). The purpose of this position is to measure individual performance quality and identify training needs through the review and assessment of completed phone calls and IRIS responses. Learn more about this agency Help Overview Accepting applications Open & closing dates 06/03/2024 to...  more ->