IT Service Desk Support

IT Service Desk Support.

My client based in Gravesend, Kent my client are looking for a IT Service Desk Support person for an initial 4 weeks contract. This role is inside IR35 and is 100% office based (offers no WFH). Rate is £20ph-£25ph with working hours of 9am - 5pm, Monday - Friday!

You must have:

• Hands-on experience of using a IT help desk system/service desk.
• Good problem-solving and time management skills.
• Proven technical background with an ability to communicate and give instructions to a non-technical audience.
• Excellent customer-service focus.
• Problem-solving attitude.
• Good written and verbal communications skills.
• Knowledge and experience of supporting a broad range of IT infrastructure including computers, mobile devices and telephone systems.

Role involves:

• Provide IT service desk support to the department's customers across all infrastructure and systems.
• Take support calls from customers, record and update problems in the service desk system.
• Diagnose and resolve problems in a professional and timely manner.
• Monitor progress of problems and provide feedback to customers. Advise the Service Delivery Manager when there is a significant backlog of support requests or when issues require further escalation.
• Acquire and maintain knowledge/familiarity of relevant products, systems and infrastructure in use within the PLA.
• Install, monitor, maintain and administer equipment and services relating to the infrastructure including Servers, backups and associated network/telecommunications infrastructure.

Please send your CV ASAP!