1st Line Service Desk Analyst

1st Line Service Desk Analyst - £200/day via Umbrella - 3-month Contract - Dartford (Onsite) - SCC Flex Contract

We are looking for a reliable and customer-focused 1st Line Service Desk Analyst to provide front-line IT support within an onsite environment in Dartford. This role is ideal for someone with strong communication skills and a passion for delivering an excellent support experience while resolving technical issues efficiently.

Your responsibilities as the 1st Line Service Desk Analyst:

• Act as the first point of contact for IT incidents and service requests
• Log, prioritise, and manage tickets through the service desk system
• Provide first-line support across hardware, software, and user accounts
• Troubleshoot issues relating to Windows, Microsoft 365, email, and network connectivity
• Perform password resets and user administration within Active Directory
• Escalate unresolved issues to 2nd/3rd line support in line with SLAs
• Maintain accurate incident and resolution documentation
• Deliver a professional and customer-focused support service at all times

As a successful 1st Line Service Desk Analyst, you will have:

• Previous experience in a 1st Line/Service Desk support role
• Strong working knowledge of Windows OS and Microsoft 365
• Familiarity with Active Directory user administration
• Excellent communication and customer service skills
• Ability to work effectively in a fast-paced, on-site support environment
• Strong problem-solving skills and attention to detail
• Willingness to follow ITIL-aligned processes and procedures

If you're ready to support and enhance a busy service desk environment, apply now with your CV. Professional references required.

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