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Job Details
Customer Success Specialist - Remote (Permanent)
Location: England Country: UK Rate: £30k per annum
Role: Customer Success Associate
Type: Permanent
Salary: £30,000
Location: Fully remote
Start: ASAP
iOAssociates are working with a leading healthcare technology company who are seeking a Customer Success Associate to join their team on a permanent basis. The company are dedicated to revolutionising healthcare technology to improve patient outcomes and streamline operations.
The role is remote but you may be required to travel to the office for meetings from time to time.
Key Responsibilities:
- Provide expert-level support to new and existing customers and internal team members
- Deliver training sessions and maintain training documentation
- Manage customer access and accounts on the Learning Management System (LMS)
- Assist in creating enhancement guides for new product releases
- Resolve Service Desk incidents and escalate issues as necessary
- Conduct system checks during project implementation tasks
Key Skills:
Customer-first mindset
Excellent communication and relationship management
Endoscopy and healthcare patient administration knowledge (desirable)
Proactive problem-solving
Training and technical IT skills
Time management and organisational skills
What's in it for you?
- 25 days holiday (+ bank holidays)
- 5% matched pension contributions inc Life Cover
- Option to join Private health care
- Structured career progression
If you're passionate about healthcare technology and have the skills to excel in this role, don't hesitate in applying now!
Posted Date: 18 Apr 2024
Reference: JS-BBBH134935
Employment Agency: IO Associates
Contact: Erin Gregory