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Service Delivery Manager

Service Delivery Manager - Canary Wharf - London/1 day per week office based - to £75,000 plus bonus to 13%, annual salary review to 10% and great benefits! - Package to @£83,000

Global client has a great opportunity for a Service Delivery Manager (with experience or an interest in cyber security) to be responsible for the successful running and further development of a predominately outsourced Security Operations Centre (SOC). You will provide line management of a small team and the responsibilities include recommending what resources are needed. The ideal candidate for this role will have a 80/20 mix of Service Delivery and Security experience

As a Service Delivery Manager you will prepare regular reports to Program Office and stakeholders on performance, development and opportunities of the GSOC. With Vendor management you will form strong relationships with the MSSP's contacts through status tracking, informal comms, review sessions with the MSSP functionality to analyse value delivered, SLAs, enhancements, review control and vulnerability assessments to identify control weaknesses and assess remedial action.

Regarding Incident management you will ensure that Incident information is shared with all relevant stakeholders in a timely and appropriate manner taking into account the seriousness of the incident, arrange for the mobilisation of global and/or regional Incident Response teams whilst acting as coordinator and/or consultant during incident resolution. The ticketing system is ServiceNow.

With regards to Security Operations development you will use your teams security knowledge, evaluate priority and business case for GSOC enhancements, identify opportunities for improvement/recommend appropriate actions. You will maintain and oversee a program of approved changes and enhancements, prepare documentation for any additional budget needed.

As a GSOC Manager your responsibilities are also to support the global security teams in a range of cyber security related activities (Risk management, coordination and validation security operations documentation), working with SMT/team members to develop strategies to enforce security requirements and address identified security risks, research and evaluate new threats and advise on any necessary communication or extra controls to counter these review plans and likely impacts

Although this role does not have direct investment approval authority you will be expected to track expenditure against budget, highlight any significant deviations whilst, forecast the requirements and advise on the appropriate budget levels. This role will involve regular interaction with the external vendors of security solutions and the IT security teams in Japan, North America and Asia.

You will demonstrate a robust knowledge of global service delivery, an appreciation of the current cyber threats and security measures available. With at least 5 years of IT (Service Delivery & some IT Security), have demonstratable knowledge of Service Delivery frameworks (ITIL) (experience in a SOC is desirable), be skilled in defining creative solutions and presenting to SMT, knowledge of and experience in developing and documenting security architecture and plans.

Any experience with information security management frameworks, such as ISO2700, COBIT, NIST would be an advantage.

This is a superb career progression opportunity with an amazing organisation in Canary Wharf that offers a salary to £75,000 plus 13% bonus (circa £83,000(, hybrid and a great benefits package

This role is commutable from Canary Wharf, Home Counties, East London, North London, South London, West London, Kent, Hertfordshire, Essex

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