Senior Incident and Problem Manager - Leeds + On-call £55k-£60k with a bonus of up to 15%.
We have partnered with an organisation who are hiring for a Senior Incident and Problem Manager to focus on the governance of IT incidents and problems with the aim to reduce any business disruption.
The ideal Senior Incident and Problem Manager will be responsible for managing the full problem life cycle and act as the lead in the Incident and Problem Management team.
Responsibilities of the Senior Incident and Problem Manager:
- Take full ownership of incident management process and adhere to SLAs.
- Play an active part in driving the incident reduction plan.
- Lead the recovery of high-profile technology incidents within complex environments.
- End to end management of all problems.
- Manage and report on problem activities and make sure that CSFs and KPIPs are met.
- Use problem acceptance criteria to review problems.
Requirements of the Senior Incident and Problem Manager:
- 5+ years' experience in Incident management and problem management position.
- Proven experience in an IT Services environment with a complex IT Infrastructure
- Strong background within a problem management and continual service management position.
- In depth understanding of IT infrastructure
- Attention to detail, excellent communication skills and work well under pressure.
To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman, by exploring the VIQU IT Recruitment website.
If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
Posted Date: 15 Apr 2024
Reference: JSDF89
Employment Agency: VIQU Ltd
Contact: Dan Freeman