HMP Berwyn, Admin Your new role In your new role, you will be the first point of contact for the team, dealing with routine and specialist enquires from your customers, communicating relevant information to the specific departments. Answering telephone calls, taking messages and passing on accurately to the relevant person/team. You will also undertake general administrative duties and understanding the customers' needs and building up your own portfolio of customers, whilst taking them through the process required. What you'll need to succeed To succeed, you will need to deliver an effective...  more ->